Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

Returns

We accept returns within 90 days of the delivery date.
Items must be new, unused, and in their original packaging to qualify for a return.
Items that show signs of wear, damage, or alteration will not be eligible for a refund or exchange.

How to Initiate a Return

Contact our Customer Support team at info@custom26.com to request a Return Authorization (RA) number.
Clearly write the RA number on the outside of the return package.
Ship the item back to us at the address provided with your RA number.

Return Shipping

Customers are responsible for return shipping costs.
We recommend using a trackable shipping service and purchasing shipping insurance.

Refunds

Once we receive and inspect your return, we will notify you about the status of your refund.
Approved refunds will be issued to your original payment method within 3-5 business days.
Shipping charges are non-refundable.

Exchanges

If you need to exchange an item, please contact our Customer Support team to arrange the exchange process.

Exceptions

Custom or personalized items cannot be returned or refunded unless they arrive damaged or defective.

Questions?
If you have any questions about our return policy, feel free to contact us at info@custom26.com or call us at 516-504-0669.

We appreciate your business and look forward to serving you again!